Policies

Check-in

From 3:00 PM

Check-out

By 11:00 AM

The front desk is staffed 24 hours, so late arrivals are fine — but please call us at 860-342-0010 if you expect to arrive after midnight so we can hold your room.

Early check-in and late check-out are sometimes available depending on how full we are. Ask at the desk; we cannot promise it in advance.

The registered guest must be at least 21 years old and present a valid government-issued photo ID at check-in.

We accept major credit and debit cards. The card presented at check-in must be in the registered guest's name. A card is required on file for incidentals even when the room has been prepaid.

All rates are subject to Connecticut room occupancy tax.

Cancellation terms depend on the rate you select at the time of booking, and the exact terms are shown to you before you confirm. As a general rule:

• Standard rates may be cancelled without charge up to 24 hours before the 3:00 PM check-in time on your arrival date.
• Advance purchase and promotional rates may be non-refundable. This is stated clearly on the rate before you confirm.
• Cancelling later than the deadline, or not arriving at all, may result in a charge of one night's room and tax.

You will receive a written cancellation confirmation by email or text every time you cancel. If you cancel and do not receive that confirmation, call us — do not assume it went through.

We are pet friendly. A fee of $30 per stay applies, and we ask that you tell us at the time of booking so we can assign an appropriate room.

• Pets must be leashed or crated in all public areas of the property.
• Please do not leave a pet unattended in a guest room.
• Guests are responsible for any damage or additional cleaning caused by a pet.

Service animals as defined by the Americans with Disabilities Act are always welcome, are not pets under this policy, and are not subject to the pet fee.

The entire property is smoke-free indoors, including all guest rooms, hallways and the lobby. This applies to cigarettes, cigars, vaping devices and cannabis in any form.

Smoking in a guest room results in a room recovery fee to cover deep cleaning and the loss of the room from inventory. The amount is disclosed at check-in.

Quiet hours are 10:00 PM to 8:00 AM. Please keep noise at a level that does not carry into neighboring rooms or the parking lot.

Solano Inn reserves the right to refuse service or to end a stay where conduct endangers or unreasonably disturbs other guests, staff, or the property, consistent with applicable Connecticut law.

The property is a single-storey, low-rise layout. Rooms open directly onto the lot, so there are no stairs to the door of a ground-floor room and no elevator anywhere on the property. Parking is directly outside the rooms.

If you need specific accessibility features, please call the front desk at 860-342-0010 before booking. We will tell you exactly what a given room does and does not have for your dates, rather than have you arrive and find out. We would rather turn a booking away than take one we cannot serve properly.

Service animals are welcome throughout the property at no charge.

This website. We aim to meet WCAG 2.1 Level AA. If any part of this site or the booking process is difficult for you to use, call us at 860-342-0010 and we will complete your reservation by phone at the same rate. We also want to hear about the problem so we can fix it — email solanoinnct@gmail.com.

We collect only the information needed to take and honor your reservation: your name, contact details, stay dates and payment information. We use it to confirm your booking, contact you about your stay, and meet our legal and tax obligations.

We do not sell guest information. Payment card data is processed by our booking and payment providers and is not stored on this website.

Reservations made through a third-party travel site are also subject to that site's privacy policy.

To ask what information we hold about you, or to request that we correct or delete it, email solanoinnct@gmail.com or call 860-342-0010.

Items left behind are logged and held at the front desk. Call us with your name, room number and stay dates and we will check. We can ship an item back to you at your cost.

Unclaimed items are held for a limited period and then disposed of.

Rates, availability and descriptions on this site are provided in good faith and may change without notice. A reservation is confirmed only when you receive a written confirmation from us or from our booking provider containing a confirmation number.

In the event of an obvious pricing or content error, we will contact you before your stay rather than hold you to a rate that was published in error.